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Privacy Policy

Saint George Gournes Bay

Privacy Policy

1. Introduction

At Saint George Gournes Bay, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a stay, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy in compliance with the General Data Protection Regulation (GDPR) and applicable Greek and EU data protection laws.

2. Data We Collect

We collect personal data in the following ways:

A. Information You Provide

When you make a booking, contact us, or sign up for offers, we may collect:

  • Full name
  • Email address
  • Phone number
  • Payment details (credit card information)
  • Home address (for invoicing purposes, if applicable)
  • Special requests or preferences (e.g., dietary needs, room preferences)

B. Information Collected Automatically

When you visit our website, we may collect non-personally identifiable information through cookies and analytics tools, such as:

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, duration of stay, etc.)

C. Information from Third Parties

If you book through a third-party travel agency (e.g., Booking.com, Expedia, Airbnb), they may share necessary booking details with us.

3. How We Use Your Data

We use your data for the following purposes:

To Process Reservations & Payments – Ensuring smooth booking and payment transactions.
To Personalize Your Stay – Accommodating special requests and providing a tailored experience.
To Improve Our Services – Analyzing customer preferences to enhance our hospitality offerings.
To Communicate With You – Sending booking confirmations, updates, special offers, and responding to inquiries.
To Ensure Security & Legal Compliance – Preventing fraud, protecting our guests, and complying with legal obligations.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. However, we may share it with:

🔹 Service Providers: Payment processors, IT support, and marketing agencies who assist in running our business.
🔹 Legal & Regulatory Authorities: If required by law, we may disclose data to comply with legal obligations or government requests.
🔹 Booking Platforms & Travel Agencies: If you book through a third party, we may share necessary details for reservation management.

All third parties handling your data are contractually bound to comply with GDPR and ensure strict data protection.

5. Data Storage & Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse, including:

🔹 Encryption & Secure Payment Processing – All transactions are SSL-encrypted to ensure safe online payments.
🔹 Access Control – Only authorized personnel have access to your personal data.
🔹 Data Retention Policy – We store data only as long as necessary for legal and operational purposes.

If you wish to modify or delete your data, please contact us at privacy@sangiorgiogournesbay.com.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data – Request a copy of the information we store.
Rectify inaccurate data – Update incorrect or incomplete details.
Request data deletion (“Right to be Forgotten”) – Ask us to erase your personal information.
Restrict or object to processing – Limit how we use your data.
Data portability – Receive your data in a structured format for transfer.
Withdraw consent – Opt out of marketing emails or data collection at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@sangiorgiogournesbay.com.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These cookies help us:

  • Analyze website traffic
  • Improve functionality and security
  • Provide targeted promotions

You can manage or disable cookies in your browser settings. However, disabling cookies may affect your website experience.

For more details, please see our [Cookie Policy].

8. Third-Party Links

Our website may contain links to external sites (e.g., booking platforms, social media). We are not responsible for their privacy policies and encourage you to review their terms.

9. Updates to Our Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

Last Updated: February 2025

10. Contact Us

For any questions about this Privacy Policy, data requests, or concerns, please contact:

📧 Email: reservations@saintgeorgegournesbay.com
📞 Phone: +30 6936 652573
📍 Address: Saint George Gournes Bay, Gournes, Crete, Greece

We value your privacy and are committed to protecting your personal data. Thank you for choosing Saint George Gournes Bay!

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